A. In accordance with Article L 121-16 of the French Consumer Code, products must be returned within 14 days from the date of receipt (we print proof of receipt of your parcel which will be archived as a right in case of dispute).
B. We will refund (except shipping charge) as long as the product is in perfect condition, in its original packaging and without having been used or scratched.
C. We do not accept C.O.D. or package on which a postage or customs fee is requested.
D. It is your responsibility to return the package at your expense. We will ask you to insure your package with online tracking, as we do, and return it as a worthless package to avoid additional customs fees. If we are asked for a fee, we will not accept the return.
E. If you change your mind about another knife, we will ask you to pay the second shipping cost (we offer you one free shipping per customer / same address).
2. EXCEPTION OF REFUNDS
A. The engraved knives can not be returned or refunded. Unless we made an obvious mistake in spelling them. We can not be held responsible for misspellings. In case of responsibility for this error, an erasure fee of 25 € per knife will be applied if you wish to modify it, not counting the shipping costs, which can not be borne by us. Please review your spelling before order confirmation.
B. Any product not in stock that is the subject of an order can not be refunded unless the advertised deadlines are exceeded.
A. All orders are shipped within 12 hours of receipt, even with the engraving option, delay of engraving can be 12H more at the Christmas period. Delivery is via Colissimo or Chronopost (if asked) and the postal service is fully responsible for delivery.
B. The Customer – or the address of the ordered product designated as such when ordering, especially if it is a gift – receives and signs its receipt. A notice is left in the mailbox of the recipient in case of absence. It will indicate the coordinates of the post office where the parcel can be collected. The recipient then has fifteen consecutive days to recover it. After this period, the package will be returned. New shipping charges will be required to return the package.
C. The phone number is imperative for all orders. Laguiole Export is not responsible for lost parcels. If this happens, we will provide you with the best service to help you.
D. If you have entered an incorrect address or name, we will not be able to return a product until the previous package returns to us.
E. Laguiole Export and Laguiole Online Shop can not be held responsible for any problem resulting from a case of force majeure, such as: war, insurrection, interruption of transport, import problem, strike, earthquake, flood, occurred in the country.
Each Laguiole Knife
presented on this site has been carefully selected. Nevertheless, photographs are not a contractual obligation because of the natural nature of the materials on the handles, it is impossible to guarantee the exact color of the woods or horns. Your cutlery item will be as close to the same shade as the photo, as it is possible.
The quality of assembly and the final appearance of the knives are validated by the craftsman, then the foreman, then the quality department. When we receive the ordered knives, we validate them one last time.
Please note, however, that each knife is 100% handmade. And not by a machine. Some will find minor flaws while they are proof that perfection, apart from collectibles, does not exist.
5. PRICES, CONVERSION AND ASSOCIATED FEES.
The indicated prices are expressed in euros are all taxes included for France and the European Countries but do not include the expenses of forwarding. They take into account the VAT and any reductions on the day of the order.
We reserve the right to change the prices of our products at any time. Of course, a price can not be modified once the customer’s order has been validated.
No additional conversion or customs fees will be applied in addition to the price indicated on our website. We use plugins specific to languages and foreign currencies that apply a price depending on your country including all costs, excluding others such as VAT. Any additional transaction fees applied by your bank depend on the contract you have with it.
THESE TERMS AND CONDITIONS ARE GOVERNED BY FRENCH LAW. IN CASES OF DISPUTE, THE ONLY AUTHORIZED TRIBUNAL IS CRÉTEIL-FRANCE. AS A FRENCH SOCIETY, LAGUIOLE EXPORT RECOGNIZES ONLY FRENCH LAW, LANGUAGE AND ARBITRATION.